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Issues with a account

My 8 year old forget his password!! No help from epic games. they will email with and ask for things that a normal person will not understand. i am not computer engineer. Basically we lost all our money and now they will not help us.

User's recommendation: be aware.

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ID
#2497485 Review #2497485 is a subjective opinion of poster.

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Fraudulent charges to my card

I am 32 years old I do not play video games I have a three year old a one year old and a three month old none of us play video games why is there charged on my credit card from epic games Fortnite Im really upset I do not want my card being used for this and none of my children did it I do not have money to spend at all on unessary stuff like this need you guys to contact me ASAP
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ID
#2496933 Review #2496933 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund

Cant get ahold of anyone

trying to change an email account and cant get ahold of anyone.........................................

User's recommendation: think twice.

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ID
#2496638 Review #2496638 is a subjective opinion of poster.
Service
Epic Games Customer Care
Pros
  • Want to change my email address
  • 2020
  • I can play atleast
Cons
  • Can not speak to anyone via phone
  • Customer service sucks
  • Better customer service
Preferred solution
someone to contact me by phone to help. (614) 384-1319

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Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

I cancelled my Fortnite crew it doesn’t show up on my subscription page but it’s still charging me monthly

Epic Games - I cancelled my Fortnite crew it doesn’t show up on my subscription page but it’s still charging me monthly
Epic Games - I cancelled my Fortnite crew it doesn’t show up on my subscription page but it’s still charging me monthly
I cancelled my Fortnite crew its not showing up under my subscriptions but your still charging me every month Id like it to stop Im not ok with that its taking my money that Im not trying to spend
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ID
#2496444 Review #2496444 is a subjective opinion of poster.
Loss
$13
Preferred solution
Full refund

I got signed out of my account and i cant get signed back in and it doesent give me the verification codes

because my epic games account got sighned out and i im not getting the verification codes and i doesent let me sighn in.
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ID
#2495657 Review #2495657 is a subjective opinion of poster.
Location
London, England

Problems

If i could talk to a human it would go a lot better because nobody reads these anyways I've been emailing about the problems IM having in your game, but nobody is listening I'm pacific about what the problems are but all i get is a universal brush off reply i log in to squads even thou i play solo tarana spire quest not available for redo or counted in epic quest challenges a skin i received in LV quest is still locked even thou i am able to use it

User's recommendation: Please don't dismiss someone just because they are experiencing the same as everyone else we are all human after all.

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ID
#2494865 Review #2494865 is a subjective opinion of poster.
Location
Arvada, Colorado
In my attempts to link my Xbox live account, to my epic games account. I was sent step by step links by multiple Representatives, all of which took me to a page telling me that my Xbox live account was linked to a different epic games account. At which point, I told...
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ID
#2494580 Review #2494580 is a subjective opinion of poster.
Preferred solution
My account corrected so I can trade with my team mate.

I need help my account got banned all most a month

Epic Games - I need help my account got banned all most a month
I got ip banned from the places that I connect with you let my play fortnite please please and I am so sorry for cheating on fortnite
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ID
#2494113 Review #2494113 is a subjective opinion of poster.
Location
Netanya, Central District

I can’t trade on rocket league

Its asking me to verify an email I no longer have access to so I want to change my email but it wont let me do that either
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ID
#2494111 Review #2494111 is a subjective opinion of poster.
Location
Kingwood, Texas

I no longer have access to my old email

I am trying to register my vbucks cards and I am unable to because I no longer have access to my email
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ID
#2493829 Review #2493829 is a subjective opinion of poster.
Preferred solution
A phone call explaining how to change my email when I no longer have access

Cant Get 2fA emails

I can log into my epic account just fine using my Microsoft account. the problem is that email i cant log into, someone hacked it and left it there and i cant get back in. However my epic is linked to my phone number and additionally i can likely list any info you need to confirm i own the account. id just really like to be able to use my account. Thanks
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ID
#2493702 Review #2493702 is a subjective opinion of poster.
Location
North Attleborough, Massachusetts

Rocket league

My little friend got scammed in rocket and the kid that scammed him didn't want to give it back and he has been threatening to do something
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ID
#2493682 Review #2493682 is a subjective opinion of poster.
Location
Palmdale, California
Loss
$25
Preferred solution
Let the company propose a solution

The game is taking my sons skins and his account is negative

The game keeps taking my son skin in his account is now negative so no matter what Vbox card I go and buy whether its the 1999 carbs for 2800 Vbox its going to automatically take it it keeps taking the cars that were putting on there and not giving us any
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ID
#2493610 Review #2493610 is a subjective opinion of poster.
Location
Foley, Alabama
Loss
$35
Preferred solution
Get his skins back and reverse the negative balance which I don’t know how he would have a negative balance he’s 9 yrs old.

V bucks issue

How do I get my V bucks for fortnite on Nintendo switch can you please help me cuz I understand and I've already put it through on my son's account and it's still not showing up
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ID
#2493481 Review #2493481 is a subjective opinion of poster.
Pros
  • Fortnite
Loss
$80
Preferred solution
I want the the V bucks on my Nintendo switch on fortnite so I can do if I want to buy something

Fix competive

Today I and my buddies were playing arena trios we got chased by dinosaurs and wasted all of our mats. Please take dinosaurs out of the game.

User's recommendation: Give feedback.

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ID
#2493465 Review #2493465 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution