Contact Epic Games Customer Service
Epic Games Phone Numbers and Emails
Customer Service Number:
-
(919) 854-0070
Epic Games Emails:
How to Contact Epic Games Customer Support?
Most Popular Number:
| Total calls: 89 483 | Issues resolved: 3 206 | Last call: Sep 12, 2024 |
Epic Games Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Epic Games Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Epic Games is 9198540070. 32% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Saturday, while the shortest are on Thursday. The average call time is 1 minute.
Be prepared for the call as Epic Games may ask you for the following information to identify you as a customer: email, first and last name or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Epic Games Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Epic Games is 9198540070. 32% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Saturday, while the shortest are on Thursday. The average call time is 1 minute.
Be prepared for the call as Epic Games may ask you for the following information to identify you as a customer: email, first and last name or address.
People call Epic Games mainly because of account, product/ service and request for information.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Epic Games is piracy@support.epicgames.com. 71% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Epic Games Website:
Epic Games Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Epic Games International S.à r.l.
Atrium Business Park
33 rue du Puits Romain
L8070 Luxembourg
Epic Games International S.à r.l.
Platz 3, 6039 Root
Switzerland
Fax:
Epic Games Customer Service Reviews
Epic Games have no support at all for retrieving your hacked account. No matters if you put *** tone of money in it.
I really HATE Epic games now.
Having difficulties with epic account log in and settings. Went round in circles on the internet.
Sent email. Still no response
How Good is Epic Games's Customer Service?
Summary of Epic Games Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Epic Games?
Account Question:
- “Stolen account”
- “I was hacked in my Fortnite account”
- “Blocked for no reason”
Product/ Service Question:
- “Cant start Fortnite”
- “Not working”
- “Bought 37 dollar vbucks card and cant create an account”
Request for Information Question:
- “My verification codes won't go to my email”
- “I need help with 2fa”
- “No help from support team”
Cards Question:
- “Gift card issues”
- “Gift card not working”
- “Purchase a card scratched off the code the code came off with the scratch”
Refund Question:
- “Need a refund”
- “To refund a gift”
- “Refund purchase”
Shipping and Delivery Question:
- “Bought save the save the world pack and did not get it”
- “My friend, send me a gift and it i didn't get it”
- “I bought something and i didn't get it”
Payments and Charges Question:
- “Being charged for canceled subscription”
- “I have a proplem about payment”
- “Transaction”
Return/ Replace Question:
- “To change a email”
- “Wont let me return and I just got it”
- “To change my account information”
Activation/ Cancellation Question:
- “Can't cancel Fortnite crew”
- “I had an unvited purchase and i tryed to cancel purchase before leaving the shop but it didn,t can you lease send 1 refund ticket please epic games thank you love yall servers name is 2nd peterbot.”
- “Cancel subscription”
Staff Question:
- “Because i wanna be rude to them about how stupid they are.”
- “People being rude”
- “To contact customer service”
Website/ Application Question:
- “Website of fortnite.com/vbuckscard is not letting me redeem my vbucks”
- “I found a website that sells nothing but Fortnite accounts they're charging outrageous amounts for renegade raider accounts $2000 at least I also got scammed because I thought it was real”
- “Your piece of *** website wont let me log in it keeps saying the email im using is wrong or already signed up but you keep sending me verification codes”
Employment Question:
- “Payroll”
- “Job employment”
- “Want a job”
Other Question:
- “There is the same spray in the battle pass twice”
- “Download”
- “Band”
Compare Epic Games To
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