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Contact Epic Games Customer Service

How to Reach a Person at Epic Games

Verified Contact Information

Customer Service Number:

  • 1-919-854-0070
Call Now
Send Message

Customer Service:

piracy@support.epicgames.com
Account Security
help@epicgames.com

Jobs/ Career:

jobs@epicgames.com

Legal:

candidateprivacy@epicgames.com
Candidate Privacy Notice
dmca@support.epicgames.com
DMCA Inquiries
privacy@support.epicgames.com
Privacy Inquiries
dpo@support.epicgames.com

Epic Games Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Epic Games Phone Number
1 (919) 854-0070
Average Hold Time
00:02:52
Average Calls duration
1 minute
Most Popular Epic Games Email Address
piracy@support.epicgames.com
Issue Resolution Rate
Low (10% reported full resolution)
Epic Games Customer Service Rating
3.7 out of 5
View full overview

How to Contact Epic Games Customer Support?

Most Popular Number:

(919) 854-0070
Total calls: 105 217 Issues resolved: 3 837 Last call: Jul 18, 2026

Common reasons that people try to call Epic Games customer support include account issues, game problems, refunding a charge, and others.
Epic Games’ contact number provided on PissedConsumer is (919) 854-0070. Automated Voice recommends users visit the Help Center and FAQs page for answers and solutions to the most common user questions.
Look through the questions for the game or service you selected to see if they are close to the issue you are having. If you cannot find the information you need in the help center, you may contact Epic Games customer service via email, live chat, or social media.

The company encourages customers to contact Epic Games support via the Help Center. It seems fairly straightforward to find a suitable menu chapter in the help section and fulfill support requests.
Choose which system, game, or console you’re having the issue with from the dropdown menu on the form. Then enter your contact details including name and email address so Epic Games support can get in touch with you about your problem.
Available email addresses can resolve a variety of issues: help@epicgames.com for customer service inquiries, privacy@support.epicgames.com for privacy inquiries, etc. If it suits you, describe the reason for your inquiry as detailed as you can so the Epic Games customer service team can provide a possible resolution.
Be patient to wait for a response from 24 hours to three days from the Epic Games customer support expert.

Depending on the issue you have, Epic Games may take time to respond to your email. The most effective way to resolve your issue in the quickest terms is to contact Epic Games support using live chat. This feature is available on the Help Center page in the Support Request section.To access the live chat, follow these steps:

  • Visit the official website.
  • Log in to your account by clicking the "Sign In" button in the top right corner of the homepage and entering your credentials.
  • Click the "Support" tab in the upper left corner of the screen.
  • Select the topic of your inquiry from the list.
  • Scroll to the "Still Need Help?" section and click the "Contact Us" button.
  • Type your question in the chat box to start the conversation.


The Epic Games live chat provides step-by-step prompts and solutions for the most common issues with the store, your account, or any games.

If your issue has not been resolved and you still need an immediate response, you can also try sending messages to their social media accounts.
Epic Games support can be reached through the company’s various social media pages, including Facebook, Twitter, Instagram, LinkedIn, Pinterest, and YouTube. It is possible to do that if you enter the name @epicgames in the search field.
Find Epic Games on media platforms and follow the page to see their updates. If you have a question or concern, you can write a public post on their page or send them a direct message.
Please notice that Epic Games contacts users individually in exceptional cases but you might be redirected to their support page.

PissedConsumer Club

Contact Information

Epic Games Website:

Epic Games Help Center:

Corporate Office Address:

Epic Games, Inc.
620 Crossroads Blvd.
Cary, North Carolina 27518
United States

Other Info (opening hours):

Mailing Addresses:

Epic Games International S.à r.l.

Atrium Business Park

33 rue du Puits Romain

L8070 Luxembourg


Epic Games International S.à r.l.

Platz 3, 6039 Root

Switzerland

More contact details

Fax:

+1-919-854-0055

Summary of Epic Games Customer Service Calls

110K TOTAL
CALLS
00:56 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Epic Games?

Account Question:

  • “Account sign in difficulty”
  • “Can't log into account”
  • “Recover account”

Product/ Service Question:

  • “Fortnite is having errors for me”
  • “Vbucks not added”
  • “Vbucks purchase not applied”

Request for Information Question:

  • “Discussing a ban”
  • “Need help fix my account on epic games”
  • “I need help”

Cards Question:

  • “Because I don’t understand what’s going on with I bought her a Vbox card and it’s went on my phone and I’ve been trying to contact y’all because I don’t know how to get her account back is saying that it’s been used for someone else”
  • “Gifts card trouble”
  • “Son used my bank card on fortnite”

Refund Question:

  • “Refund”
  • “Need my money back from fortnite crew because there was a issue processing my payment and now my rewards are on hold”
  • “I need to refund”

Return/ Replace Question:

  • “I need to change the birthday on my account”
  • “Change info”
  • “Email change”

Shipping and Delivery Question:

  • “Missing item from fortnite pack pack”
  • “Missing item from a bundle”
  • “My friend got a skin from a cup and me and him were playing that cup together, so I want the mongraal bundle since I did not get the mongrel skin”

Payments and Charges Question:

  • “My credit card was charged i did not authorize”
  • “A charge i didnt approve”
  • “Unauthorized charges”

Activation/ Cancellation Question:

  • “Reactivate expired account”
  • “Cancel subscription, never ordered”
  • “I canceled my Fortnite crew but it still charged me”

Staff Question:

  • “Cannot accept term of service and privacy policy”
  • “A kid is saying rude stuff to me and my girlfriend please help”
  • “Your staff are lazy and I have a 7 day sanction for no *** reason”

Website/ Application Question:

  • “I downloaded GTA five enchanted and it says that it’s in library, but I can’t play it”
  • “I can not install games”
  • “I can not install ijn epic games”

Employment Question:

  • “I want to apply for a job here”
  • “Just asking if my friend that's 22 can have a job”
  • “Employment content creation”

Other Question:

  • “Add a sprite”
  • “FeedbackPurcha.\n Se fee books, but not receive them.”
  • “Nerf weppon”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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