Epic Games Phone Numbers and Emails

Customer Service Number:

  • (919) 854-0070
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Epic Games Emails:

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How to Contact Epic Games Customer Support?

Most Popular Number:

(919) 854-0070
Total calls: 46 008 Issues resolved: 1 854 Last call: May 27, 2023

What Is Epic Games Phone Number?

Common reasons that people try to call Epic Games customer support include account issues, game problems, refunding a charge, and others.
Epic Games’ contact number provided on PissedConsumer is (919) 854-0070. Automated voice recommends users visit the Help Center and FAQs page for answers and solutions to the most common user questions.

Look through the questions for the game or service you selected to see if they are close to the issue you are having. If you cannot find the information you need in the help center, you may contact Epic Games customer service via email, live chat, or social media.

How to Email Epic Games?

The company encourages customers to contact Epic Games support via Help Center. It seems fairly straightforward to find a suitable menu chapter in the help section and fulfill support requests.
Choose which system, game, or console you’re having the issue with from the dropdown menu on the form. Then enter your contact details including name and email address so Epic Games support сould get in touch with you about your problem.

Available email addresses can resolve a variety of issues: help@epicgames.com for customer service inquiries, privacy@support.epicgames.com for privacy inquiries, etc. If it suits you, describe the reason for your inquiry as detailed as you can so the Epic Games customer service team could provide a possible resolution.
Be patient to wait for a response from 24 hours to three days from the Epic Games customer support expert.

Does Epic Games Have a Live Chat?

Depending on the issue you have, Epic Games may take time to respond to your email. The most effective way to resolve your issue in the quickest terms is to contact Epic Games support using live chat. This feature is available on the Help Center page in the Support Request section.

Once you’ve clicked on the appropriate menu section, an automated chat box will appear in the corner of the screen and prompt you to begin your conversation with Epic Games customer service chat.
The Epic Games live chat provides step-by-step prompts and solutions for the most common issues with the store, your account, or any games.

How to Contact Epic Games via Social Media?

If your issue has not been resolved and you still need an immediate response, you can also try sending messages to their social media accounts.
Epic Games support can be reached through the company’s various social media pages, including Facebook, Twitter, Instagram, LinkedIn, Pinterest, and YouTube. It is possible to do that if you enter the name @epicgames in the search field.

Find Epic Games on media platforms and follow the page to see their updates. If you have a question or concern, you can write a public post on their page or send them a direct message.
Please notice that Epic Games contacts users individually in exceptional cases but you might be redirected to their support page.

Contact Information

Epic Games Website:

Epic Games Help Center:

Corporate Office Address:

Epic Games, Inc.
620 Crossroads Blvd.
Cary, North Carolina 27518
United States

Other Info (opening hours):

Mailing Addresses:

Epic Games International S.à r.l.

Atrium Business Park

33 rue du Puits Romain

L8070 Luxembourg

Epic Games International S.à r.l.

Platz 3, 6039 Root



+1(919) 854-0055

Epic Games Customer Service Reviews

2.0 / 5
Aubrey R Ozw
I can't find my 5,000 Vbucks on any account!

We needed help getting back on an old PS5 account to add 5,000 Vbucks to my sons Fortnite account. Long story short it ended up on the wrong account so we cant...

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Konto gesperrt

I had an anusual problem that could not be used using the website so i wrote an e mail but nobody ever responded, then I tried to call customer service but...

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How Good is Epic Games's Customer Service?

Leanore Zvw
Leanore Zvw
Feels Disappointed | May 27, 2023

Gay gay gays gay gay

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Tanea Daa
Tanea Daa
Feels Satisfied | May 23, 2023

Getting started

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Draven R
Draven R
Feels Neutral | May 23, 2023


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Aleese Weq
Aleese Weq
Feels Disappointed | May 23, 2023

I was unable to speak to anyone on the phone. I have been given chat instructions for different trouble shooting without resolving what should be a simple issue. Allowing for 2 players to play fortnite

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Braedon Jbb
Braedon Jbb
Feels Disappointed | May 23, 2023

O want mine account back

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Girl Kww
Girl Kww
Feels Disappointed | May 20, 2023

I was expecting to talk to a real person but it was just a bot and I needed to talk to an employee

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Summary of Epic Games Customer Service Calls

00:49 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Epic Games?

Account Question:

  • “Hacking and cheating”
  • “I what to transfer my locker on my account”
  • “My account that got hacked”

Product/ Service Question:

  • “Fortnite bug”
  • “Vbucks failure”
  • “I bought v bucks but haven't received them”

Request for Information Question:

  • “How to redeem my vbucks”
  • “To ask some questions”
  • “How to merge a Fortnite account”

Cards Question:

  • “Card issues”
  • “Couldn't redeem my vbuck card”
  • “Pin number problems”

Refund Question:

  • “Need refund”
  • “Refunds”
  • “Accedintle used refund ticket by brother”

Shipping and Delivery Question:

  • “I bought some thing but i did not get everything”
  • “Not received my full soft serve sundae pack”
  • “Didnt get vbucks when i purchase”

Payments and Charges Question:

  • “I got charged but never got my vbucks”
  • “Got charged for a game but no download”
  • “Unauthorized charges”

Activation/ Cancellation Question:

  • “To cancel subscription”
  • “Because my activation code won't work”
  • “To cancel a payment for fortnite crew”

Return/ Replace Question:

  • “Changing email”
  • “Change account email i entered incorrectly”
  • “Exchanges”

Staff Question:

  • “To talk about service”
  • “Customer service”
  • “Need to speak to customer service”

Website/ Application Question:

  • “Reporting site”
  • “Website can't help, no response from ticket either. Not a single email recived to help resolve my issue.”
  • “The site won't let me login to my fortnite account”

Employment Question:

  • “Job employment”
  • “Need a job at epic games but they won't contact me and i applied and everything.”
  • “For a job”

Other Question:

  • “Cant redeem code”
  • “Because I don't see trois”
  • “Hello”

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