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Update by user Apr 11, 2021
No not resolved and about to get attorney with all the other parents
Original review posted by user Apr 11, 2021
I have contacted cause my card was use to make fraudulent purchase on your game fornite I contacted you to refund I send pictures where it was removed from my bank account directly I sent you account number and my response was we don't see so sorry about ya. I did everything on behave and yall didn't try to find my money and return it now my cash got deactivated cause I filed refund it and you'll denied it they deactivated my account due to violation of there policies and my bank account is locked for 30days while they do a investigation all because of your game my 11 year son is the one who made the purchase so I went to his three accounts tried to find it there and couldn't kids are still thier parents money everywhere cause of the addiction your game causes.
The game is so complicated we can refund and trying to figure out to block purchase is hard I can't even deactivated his account you need a simpler system and easier refund policy instead of oh well. This game should also have warnings it can be addictive and should not be played under 18 have yall took the time and listen to what is going on in this game
Product or Service Mentioned: Epic Games Account.
Monetary Loss: $600.
Preferred solution: Full refund.
Epic Games Cons: Poor customer service, Awful customer service, Need to have call service.