New Reviewer

Update by user Apr 11, 2022

Still dealing with their service

Original review posted by user Apr 11, 2022

All I just brought was some few vbucks ... Back in July Ive spent $** on some v-bucks on Fortnite.

The Next Day, I got an email saying that my Epic Games was disabled due to a chargeback Ive never even authorize. I contacted my bank and they did their own investigation. Therefore, they say that no refund was issued by Epic Games. I contacted Epic about the situation and they said that they couldnt meanwhile Ive seen other people get their own situation resolved.

After going through some hoops, They re-enable my account as an one time customer service. Unfortunately, ** hours later, I got ANOTHER email saying that my account was disabled once again after they just bypassed it as a customer service.

They act like I havent been speaking directly to them for the past * weeks. I hope anyone could help me with this issue.

Product or Service Mentioned: Epic Games Gift Card.

Monetary Loss: $186.

Preferred solution: Full refund.

Epic Games Pros: Good community.

Epic Games Cons: Really bad customer support.

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