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Unable to link his Xbox account with his PS5. I have tried everything, even call Xbox is still not resolved.

Also, his he is unable to hear his friends in party chat. It's very disappointing that he was unable to play with his friends in Fortnite. We don't want to create multiple accounts and continue to repurchase skins and V-bucks to play this game. It will be very helpful if we had better customer service from your company.

So I would like a courtesy phone call to resolve this matter. I will continue to contact Xbox or Microsoft to help resolve this problem on their side of this.

Very sad to see my son disappointed on Christmas. My only complaint that I have with Epic Games.

PS5-unable to hear in party chat

Xbox-unable to link accounts

Nintendo-working very well

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Location: Central Islip, New York

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