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Update by user Mar 01, 2022

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Original review posted by user Mar 01, 2022

About 2 to 3 years ago was the last time I had played fortnite well I have multiple skins that I had bought now that I re-downloaded it I have all my skins through what I got through the battle passes but none of the skins that I purchased with real money is on this account I don't know why they were taking off but I only have 6 skins and I barely even play this game in the first place which is why I deleted it I read downloaded it and now I only have 6 skins and I had about 12 because I purchased quite a few of them I re-downloaded it to play the game I'm looking through my skins and all the ones I have to my battle pass with the only ones I have every skin that I had bought with my money is not on here they got taken off and I do not understand why and why they're missing and I want to know how I can either get them back or if I can be refunded for them because I spent quite a bit of money on purchasing them and now they're not even on here which was the whole reason why I had deleted this game in the first place was because it kept lagging and there was three separate times I had purchased v-bucks and then it told me that I didn't even buy them but the money got taken out of my account and then days later I would go on and they would magically old be on my account but now I'm on here and none of my Skin's are on here and I can't get any contact support and I wanted to know what you guys are able to do for me and if there's anything that you guys can do at all I am beyond livid because this isn't the first time something stupid has went wrong with this game but now all of my Skins are gone but everything else that I had bought is on there I'm just very confused as to why only the Skins I purchased are not on there but all the other things that I purchased are still on there!?!

User's recommendation: Be careful with online purchases!

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

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