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Epic Games

Epic Games

store.epicgames.com
What is your customer experience with Epic Games?

Epic Games Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Epic Games has a 2.4 star rating from 4180 customer reviews; consumers are mostly dissatisfied. Rating breakdown shows more unfavorable than positive feedback. Pros noted: Fortnite and diverse, fun games; cons focus on customer service, hacks, and account recovery.

Key Takeaways for Future Customers

  • Expect strong game selection but check Epic Games reviews for account and support issues.
  • Be prepared to request refunds; many customers ask for refunds and billing help.
  • Enable 2FA and secure email to reduce hacking risk.

Negative Feedback / Risk Areas

  • Terrible customer service and lack of live support or a real human for account recovery.
  • Frequent reports of hacked accounts, lost purchases, bans, and delayed or denied refunds.
  • Billing and subscription problems, including Fortnite Crew payment issues.

Positive Feedback

Users value the variety and fun of Epic Games titles, especially Fortnite, and consider the platform's price level medium.

View full overview ›

Media from reviews

Epic Games - To get everything in the game
Epic Games - I got banned voice chat banned for 7 daysEpic Games - Crowching and shooting at the same timeEpic Games - Because I never got my Vbox, everything from that season got taken away from...Epic Games - I have someone in my lobby right now by the name of kyro is sped...Epic Games - I got banned for 7 daysEpic Games - I got banned for 7 days
View all media ›

Epic Games Collective Complaints

users

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Marvin K Thw
Marvin K Thw
Yonkers, New York

Someone somehow got in to my epic games...

1 supporter

someone somehow got in to my epic games account this morning and changed my email to his email (k***p@***.ru). how is that possible? u guys are supposed to protect my account... also i had 4000 v bucks and he spent all of it on random skins, plus i spent on my own more then 300$ on my skins so of u guys let him take my account away I'm suing u. i cant change the email back to mine because it says wait until 10/10/26.

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account email game epic money access epic account skins phone password
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Braxton T Ykb
map-marker Knox, Pennsylvania

To get everything in the game

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Epic Games - To get everything in the game

Im trying to get everything in the game. My username is Liljeff4198 and if yall can do that, thank you

Pros:
  • Lilmarble1
Cons:
  • 000
View full review
daniel c Alh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

I went to a website call niteprices.com...

AI Highlights
  • - Phishing site fooled me; my account was compromised.
  • - I tried account recovery; payment info linked.
  • - Another user appears to use the account; restore.
Epic Games - I went to a website call niteprices.com...

i went to a website call niteprices.com i saw on youtube shorts and i put in my email and username and password cause its looks like when i sign in to your game so when i went to update the game for new season i had to sign in but my email been change and yes i did a account recovery but player for fortnite would fall for this and get their account hacked so can you guy please get my account back and i know i'm not a big player like typical gamer but i did spen good bit of money and i'm in your map maker program and I'm on my other account and i see this person using my account cause i only have one friend on my friends list and my psn user name show up and my payment info is on that account my main account name is ttvdanielson214 and they change it to ttvfrostbitv2 i really need my account back

Preferred solution: get my account back cause it got hacked

View full review
1 comment
Guest

Not gold 1 even know I am but is saying I’m only bronze 1 even know I’m definitely gold 1 gloopy-life42 Fix this asap please

Resolved
Nicholas S Lbk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

Resolved: Need assistance changing a bad email on my sons account

Epic Games - Need assistance changing a bad email on my sons account
Epic Games - Need assistance changing a bad email on my sons account - Image 2
Epic Games - Need assistance changing a bad email on my sons account - Image 3

Absolutely nothing!!! Pointless!!!

It tells me to do what I already tried twice and appealed and still no results to change an invalid email on my son's account so he can enable 2FA. Been a long-time customer of Epic and Xbox, super frustrating!!!

Pros:
  • Love fortnite play it for many years
Cons:
  • Customer service or support when something is going wrong

Preferred solution: My sons email changed on his epic account ASAP Jaycenick34 needs to be outaspacejayce@***.com

View full review
mohammed m Dag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bakersfield, California

Hello Epic Games Support, I would like to request a review of my 1-year Fortnite ban. I understand the rules and respect Epic Games’ policies, but I believe my case deserves another look. I would appr

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AI Highlights
  • - After a brief 1v1, I was kicked from the game.
  • - I was banned for a day, then a year, and I request a reply after about 100 days.
Hello Epic Games Support, I would like to request a review of my 1-year Fortnite ban. I...

Hello Epic Games, so I had just finished updating Fortnite so I can play with my friend. We played creative 1v1 for like 10 mins or 5.

I left the game, we went to play reload. I had just joined the game and I got kicked. I went back to the lobby and I'm banned for a day. I waited till the second day.

I opened up Fortnite and there it was; I was banned for a year when I never did anything. I have never cheated on Fortnite or used a macro or anything like that.

So please, if you see this, give me a reply back. I really miss playing Fortnite; it's been 100 something days now, so please give me a reply back.

Pros:
  • Good deals
  • Cross platform
  • Unreal engine
Cons:
  • Exclusive games
  • Account issues
  • Large downloads

Preferred solution: To get unbanned

User's recommendation: I don't have any recommendation to future customers the game is a really nice game and epic games is one of the best platforms out there but I don't know why i got banned it was prolly a misunderstanding or a false ban but hopefully you guys look in to it

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Kempton Pzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seville, Seville

Me han hackeado la cuenta

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AI Highlights
  • - Payment data and photos prove ownership.
  • - The platform is PC; last 4 digits are 4415; the user requests restore and linking to a new email.

como pruebas absolutas de que somos los dueños legítimos, aportamos los datos de pago con los que se financio la cuenta:

plataforma principal de juego: pc

ultimos 4 digitos de la tarjeta bancaria usada: 4415

solicitamos por motivos de seguridad que se restablezca la cuenta y se asocie a este nuevo correo de forma inmediata quedo a la espera de su respuesta muchas gracias

correo electrónico al que quiero que se asocie: ***

y las fotos son pruebas de que la cuenta es mia

Loss:
$2000

Preferred solution: mi cuenta

View full review
Ethan H Tdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, England

So back in chapter3 i unlocked the...

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Epic Games - So back in chapter3 i unlocked the...
Epic Games - So back in chapter3 i unlocked the... - Image 2

So back in chapter 3 I unlocked the Foundation skin from the Fortnite Battle Pass, but then 1 or 2 seasons later it randomly disappeared even though I have the cosmetics for the skin.

Preferred solution: Apology

View full review
Bret D Vja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ridgefield, Washington

Account was hacked

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Epic Games - Account was hacked

My account was hacked and they stole everything. Customer support said they won't reimburse me for the stolen items bought on the account.

Loss:
$500
Pros:
  • Good at making games
Cons:
  • Bad customer support

Preferred solution: My account back with my purchases.

User's recommendation: dont shop at epic games or fortnite

View full review
Bret D Vja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ridgefield, Washington

My account was hacked

Epic Games - My account was hacked

My account was hacked and everything stolen . they refused to refund me any compensation. horrible company .

Loss:
$500
Pros:
  • Good zombie mode
Cons:
  • Bad customer support

Preferred solution: My account back with my items on it.

User's recommendation: dont shop at epic games or fortnite

View full review
Marleny G Vyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

I’m because you guys banned me for one week and I’ve been one week and the days are not going down

Epic Games - I’m because you guys banned me for one week and I’ve been one week and the...

So you guys banned me from voice chat and it says one week and a day youre not going down and because Ive been wanting to talk to my friends and since Im banned and the days were not going down, Ive been waiting for like a long time and the days have not went down still

Your comment in the future so can you guys please help me?

View full review
Jack W Ggx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chester, Cheshire

Needs help with linking my account

Epic Games - Needs help with linking my account
Epic Games - Needs help with linking my account - Image 2
Updated by user Jul 06, 2026

Your incident doesn’t get solved they don’t get back in touch with you. They get in touch with you twice and then you don’t hear from them

Original review Jun 21, 2026

I have sent them pictures of what the issue I am having and they havent really answered my question it has let me unlink my account but it will not let me link my new account. It keeps saying that my epic game is already linked to an account but when I go on Link account it says it is unlocked and it is not linked I would like help with linking my new PlayStation account with this. I would appreciate your help please.

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Kenneth A Bob

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perth, Western Australia

Can't log in to Epic Games account

Can't log in to Epic Games account
Can't log in to Epic Games account - Image 2
Can't log in to Epic Games account - Image 3
Can't log in to Epic Games account - Image 4
Updated by user Jun 22, 2026

The email im using is not the account im having problems with.

Original review updated Jun 22, 2026

Hello, I have an invalid email address linked to my Epic account. The 2FA is not a valid email, and there is no email address.

My account is cd844****bcb49a58b84adbc8fc838b9 Epic Display Name: gfsh45h54hdr

Loss:
$15000
View full review
Isaac Paape
map-marker Garretson, South Dakota

I got banned for 7 days

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Epic Games - I got banned for 7 days

I tried to call them. They did not answer.

None of this helps and Im stuck being for seven days. and epic games did not help fix the situation.

Please note that this is not helpful. This is not the real phone number of epic games this will possibly be the last time that I play due to the fact how inconsiderate epic games is of this

User's recommendation: This is not helpful

View full review
Derrick B Hhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account deleted need back asap

Epic Games - Account deleted need back asap

Hey. Epic Games, I have lost access to my account and I need it back.

When I logged in, it showed none of my cosmetics. Please, if you can, get back to me.

Preferred solution: I want my account back

View full review
Tyler C Mzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ukiah, California

Cheating players

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AI Highlights
  • - I love Fortnite, but cheating and harassment make me feel unsafe.
  • - Cheaters should be stopped and authorities contacted.
Epic Games - Cheating players

I love Fortnite. I don't like the cheating players harassing me, making me, my brother, my girlfriend, and my family and friends feel unsafe to play a video game.

I love Fortnite, but the cheating players need to be stopped, and the authorities should be contacted. Every time I report cheating players, the harassment keeps getting worse.

I just want myself, my account, my friends, family, and girlfriend to be safe. That is a picture of a player who cheated to kill me in ranked.

Loss:
$100000
Pros:
  • Fortine is fun
Cons:
  • Cheating players make the game not worth playing and makes single player games worth playing over playing with cheating players putting your friends and family in danger and little children in danger

Preferred solution: Apology

View full review
Carlos H Tug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Brunswick, New Jersey

Hi my account was just stolen my email...

Epic Games - Hi my account was just stolen my email...

Hi my account was just stolen my email was just changed I have no Idea how I recieved a email saying my epic games email was just changed

Loss:
$1000

Preferred solution: Full refund

View full review
Dakota E Otd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marshall, Arkansas

Hacked account

Epic Games - Hacked account

I need to talk to somebody yall need to fix Fortnite because how my account so easy to steal this has happened 6 time can I just get some help plz

Loss:
$3000
Pros:
  • Fun games
Cons:
  • Easy to access someones account and unlink everything within minutes and without a code

Preferred solution: Full refund

View full review

Epic Games FAQs

Rebecca A. Garland
PissedConsumer Reporter

Epic Games FAQs

Epic Games headquarters is in Cary, North Carolina. The complete address is 620 Crossroads Blvd. Cary, NC, USA. This Epic Games address can also be used as a mailing address. Additionally, there are several offices worldwide.

If you are unable to login to your Epic Games account, there are different ways to retrieve it. The first way works if you are logged into your Epic Games account. If you are, head to Account Management, where you can find your current email address. This helps you recover your Epic Games account.

Another way is to use Epic Games' self-service flow for Epic Games account recovery. Specify your Epic Display name, Account ID, or the Display name of your connected account. It could be a console or social account. The self-service flow searches for the matching account, and if an account is found, you will receive the email in the registered email address.

To create an account, head to the Epic Games website. Click Sign Up to create an account using your email or Google account. You will be prompted to verify your date of birth. Enter your preferred display name and set up a strong password. After this, check your email address to create an Epic Games account by clicking the verification link.

To delete your Epic Games account, log into your account on the platform's website. For iOS users, click Delete account in the settings to start the process. Once you have initiated Epic Games login, head to the Account Settings and follow the steps:
Scroll down to Delete Account
Click the Request Account delete
Click Delete Account
Enter the security code sent to the registered email address.
Click Confirm account deletion and choose the reason for deleting your Epic Games account
Click on Continue, and you will receive a message confirming your account deletion
Following this, you will be logged out, and the account will be permanently deleted in fourteen days.

Head to the Epic Games website to log in to your Epic account. You can sign in using your registered email address and password. Another way to initiate Epic Games account login is via Xbox, Sony, Apple ID, Nintendo, Lego, Facebook, and other platforms.

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