Epic Games
Epic Games Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Epic Games has a 2.4 star rating from 4180 customer reviews; consumers are mostly dissatisfied. Rating breakdown shows more unfavorable than positive feedback. Pros noted: Fortnite and diverse, fun games; cons focus on customer service, hacks, and account recovery.
Key Takeaways for Future Customers
- Expect strong game selection but check Epic Games reviews for account and support issues.
- Be prepared to request refunds; many customers ask for refunds and billing help.
- Enable 2FA and secure email to reduce hacking risk.
Negative Feedback / Risk Areas
- Terrible customer service and lack of live support or a real human for account recovery.
- Frequent reports of hacked accounts, lost purchases, bans, and delayed or denied refunds.
- Billing and subscription problems, including Fortnite Crew payment issues.
Positive Feedback
Users value the variety and fun of Epic Games titles, especially Fortnite, and consider the platform's price level medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Epic Games has a 2.4 star rating from 4180 customer reviews; consumers are mostly dissatisfied. Rating breakdown shows more unfavorable than positive feedback. Pros noted: Fortnite and diverse, fun games; cons focus on customer service, hacks, and account recovery.
Key Takeaways for Future Customers
- Expect strong game selection but check Epic Games reviews for account and support issues.
- Be prepared to request refunds; many customers ask for refunds and billing help.
- Enable 2FA and secure email to reduce hacking risk.
Negative Feedback / Risk Areas
- Terrible customer service and lack of live support or a real human for account recovery.
- Frequent reports of hacked accounts, lost purchases, bans, and delayed or denied refunds.
- Billing and subscription problems, including Fortnite Crew payment issues.
Positive Feedback
Users value the variety and fun of Epic Games titles, especially Fortnite, and consider the platform's price level medium.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I went to a website call niteprices.com...
- - Phishing site fooled me; my account was compromised.
- - I tried account recovery; payment info linked.
- - Another user appears to use the account; restore.
i went to a website call niteprices.com i saw on youtube shorts and i put in my email and username and password cause its looks like when i sign in to your game so when i went to update the game for new season i had to sign in but my email been change and yes i did a account recovery but player for fortnite would fall for this and get their account hacked so can you guy please get my account back and i know i'm not a big player like typical gamer but i did spen good bit of money and i'm in your map maker program and I'm on my other account and i see this person using my account cause i only have one friend on my friends list and my psn user name show up and my payment info is on that account my main account name is ttvdanielson214 and they change it to ttvfrostbitv2 i really need my account back
Preferred solution: get my account back cause it got hacked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Need assistance changing a bad email on my sons account
Absolutely nothing!!! Pointless!!!
It tells me to do what I already tried twice and appealed and still no results to change an invalid email on my son's account so he can enable 2FA. Been a long-time customer of Epic and Xbox, super frustrating!!!
- Love fortnite play it for many years
- Customer service or support when something is going wrong
Preferred solution: My sons email changed on his epic account ASAP Jaycenick34 needs to be outaspacejayce@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Hello Epic Games Support, I would like to request a review of my 1-year Fortnite ban. I understand the rules and respect Epic Games’ policies, but I believe my case deserves another look. I would appr
- - After a brief 1v1, I was kicked from the game.
- - I was banned for a day, then a year, and I request a reply after about 100 days.
Hello Epic Games, so I had just finished updating Fortnite so I can play with my friend. We played creative 1v1 for like 10 mins or 5.
I left the game, we went to play reload. I had just joined the game and I got kicked. I went back to the lobby and I'm banned for a day. I waited till the second day.
I opened up Fortnite and there it was; I was banned for a year when I never did anything. I have never cheated on Fortnite or used a macro or anything like that.
So please, if you see this, give me a reply back. I really miss playing Fortnite; it's been 100 something days now, so please give me a reply back.
- Good deals
- Cross platform
- Unreal engine
- Exclusive games
- Account issues
- Large downloads
Preferred solution: To get unbanned
User's recommendation: I don't have any recommendation to future customers the game is a really nice game and epic games is one of the best platforms out there but I don't know why i got banned it was prolly a misunderstanding or a false ban but hopefully you guys look in to it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Me han hackeado la cuenta
- - Payment data and photos prove ownership.
- - The platform is PC; last 4 digits are 4415; the user requests restore and linking to a new email.
como pruebas absolutas de que somos los dueños legítimos, aportamos los datos de pago con los que se financio la cuenta:
plataforma principal de juego: pc
ultimos 4 digitos de la tarjeta bancaria usada: 4415
solicitamos por motivos de seguridad que se restablezca la cuenta y se asocie a este nuevo correo de forma inmediata quedo a la espera de su respuesta muchas gracias
correo electrónico al que quiero que se asocie: ***
y las fotos son pruebas de que la cuenta es mia
Preferred solution: mi cuenta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |So back in chapter3 i unlocked the...
So back in chapter 3 I unlocked the Foundation skin from the Fortnite Battle Pass, but then 1 or 2 seasons later it randomly disappeared even though I have the cosmetics for the skin.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Account was hacked
My account was hacked and they stole everything. Customer support said they won't reimburse me for the stolen items bought on the account.
- Good at making games
- Bad customer support
Preferred solution: My account back with my purchases.
User's recommendation: dont shop at epic games or fortnite
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My account was hacked
My account was hacked and everything stolen . they refused to refund me any compensation. horrible company .
- Good zombie mode
- Bad customer support
Preferred solution: My account back with my items on it.
User's recommendation: dont shop at epic games or fortnite
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I’m because you guys banned me for one week and I’ve been one week and the days are not going down
So you guys banned me from voice chat and it says one week and a day youre not going down and because Ive been wanting to talk to my friends and since Im banned and the days were not going down, Ive been waiting for like a long time and the days have not went down still
Your comment in the future so can you guys please help me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Needs help with linking my account
Your incident doesn’t get solved they don’t get back in touch with you. They get in touch with you twice and then you don’t hear from them
I have sent them pictures of what the issue I am having and they havent really answered my question it has let me unlink my account but it will not let me link my new account. It keeps saying that my epic game is already linked to an account but when I go on Link account it says it is unlocked and it is not linked I would like help with linking my new PlayStation account with this. I would appreciate your help please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Can't log in to Epic Games account
The email im using is not the account im having problems with.
Hello, I have an invalid email address linked to my Epic account. The 2FA is not a valid email, and there is no email address.
My account is cd844****bcb49a58b84adbc8fc838b9 Epic Display Name: gfsh45h54hdr
I got banned for 7 days
I tried to call them. They did not answer.
None of this helps and Im stuck being for seven days. and epic games did not help fix the situation.
Please note that this is not helpful. This is not the real phone number of epic games this will possibly be the last time that I play due to the fact how inconsiderate epic games is of this
User's recommendation: This is not helpful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount deleted need back asap
Hey. Epic Games, I have lost access to my account and I need it back.
When I logged in, it showed none of my cosmetics. Please, if you can, get back to me.
Preferred solution: I want my account back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cheating players
- - I love Fortnite, but cheating and harassment make me feel unsafe.
- - Cheaters should be stopped and authorities contacted.
I love Fortnite. I don't like the cheating players harassing me, making me, my brother, my girlfriend, and my family and friends feel unsafe to play a video game.
I love Fortnite, but the cheating players need to be stopped, and the authorities should be contacted. Every time I report cheating players, the harassment keeps getting worse.
I just want myself, my account, my friends, family, and girlfriend to be safe. That is a picture of a player who cheated to kill me in ranked.
- Fortine is fun
- Cheating players make the game not worth playing and makes single player games worth playing over playing with cheating players putting your friends and family in danger and little children in danger
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Hi my account was just stolen my email...
Hi my account was just stolen my email was just changed I have no Idea how I recieved a email saying my epic games email was just changed
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Hacked account
I need to talk to somebody yall need to fix Fortnite because how my account so easy to steal this has happened 6 time can I just get some help plz
- Fun games
- Easy to access someones account and unlink everything within minutes and without a code
Preferred solution: Full refund
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Not gold 1 even know I am but is saying I’m only bronze 1 even know I’m definitely gold 1 gloopy-life42 Fix this asap please