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When I placed an order, the amount showing was well established on the screen before I clicked the button to place the order. But when I clicked to actually place the order, an amount more than double the amount that was agreed on was charged to my credit card, because their system did not apply a rebate coupon that was entered automatically before placing the order.

I contacted their customer service, and they said they will not do anything because I can not prove that the amount was different.

Really? In order to prove it, I would have had to record the screen. Who does that reasonably speaking before placing an online order?

Have a screen recorder to record the screen with a video. I have placed thousands of online orders and do so on every day and have never had to record a screen to prove anything.

This is a fraudulent charge.

User's recommendation: Please beware and record your screen before clicking to place any order with them.

Preferred solution: Price reduction.

Epic Games Pros: 000.

Epic Games Cons: Customer service is totally unwilling to help.

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